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Four Ways For Managers to Boost Retail Team Performance

Four Ways For Managers to Boost Retail Team Performance

Today’s consumers expect more than great value and a seamless experience from their retailers. According to a recent Capgemini Consulting report, 57% of consumers want stores to become “social spaces” or to “provide learning and inspiration.”

Retail workers are a critical part of delivering on this expectation. Consumers must see them as highly approachable subject matter experts, eager to share their insights and authentic passion for the products they sell.

5 things I learned about running a team from raising kids.

5 things I learned about running a team from raising kids.

It wasn’t until I started raising two young children that I began to develop the pattern recognition to understand the factors that create successful outcomes. Every day with my kids is basically a collection of small projects — getting dressed, making lunch, cleaning up the house, eating dinner, grocery shopping — with the same project team.